We utilize DVR technology that allows you to join us at a later time that is more convenient for you. Please make note that you will not be able to start your simulcast before we begin at the live … [Read more...] about We live in another timezone; do we have to start our simulcast at the same time as it occurs?
We recommend a continuous download speed of 5 mbps. You may test your Internet speed by going to speedtest.net. If your download speed is less than the suggested minimum, then you have some … [Read more...] about How do I test my internet connection before I register?
Yes, but please make sure the appropriate number of registrations have been purchased for each attendee viewing the simulcast. You will first need to set up a Zoom meeting and invite your members to … [Read more...] about Can I watch the simulcast with others on Zoom?
This is what we call buffering, and is usually a result of the internet connection at your local location. A few things to try: First, give it a couple minutes to work itself out. If it does not … [Read more...] about What do I do if my Simulcast stream starts freezing up or is glitchy?
Our beautiful program book will be available for free on the Event Day Tools tab of live.lifeway.com. While the program book does not include an outline of Priscilla’s message, it does provide a … [Read more...] about Where do I download the program book for the simulcast?
The video feed for the simulcast will automatically start muted. To unmute, click the volume icon either on the video screen or on the bottom left of the video screen. … [Read more...] about What do I do if I can’t hear the simulcast?
Customer Support regular business hours are Monday - Friday, 8:00 a.m.—5:00 p.m., CT. On Saturday, September 25, 2021, extended support hours will be available from 7:30 a.m.—3:30 p.m., CT. Phone … [Read more...] about Where will I get technical support during the simulcast?
In order for someone to be assigned the role of purchaser on behalf a church account, the admin for the church account will need to go to my.lifeway.com and click on their church account under "switch … [Read more...] about How do I add a person as a purchaser for my church?
There are three roles for a church account which can be found under the "Groups" tab on my.lifeway.com: administrators, billing managers, and purchasers. The purchaser role is for … [Read more...] about What is the difference between the roles for my church account?
A purchaser is authorized to place orders online on behalf of a church and it's Lifeway account. In order for someone to be assigned to the role of purchaser on behalf of the church, an administrator … [Read more...] about What is a purchaser for a church account?
The billing manager(s) for your church account is responsible for making online payments on behalf of your church account, saves and manages bank account information used for online pay, and pays … [Read more...] about What does a Billing Manager do for my church account?
The administrator for your church account adds or removes people from different roles on the church account, saves and manages bank account information for online pay, and can pay bills on behalf of … [Read more...] about What does the Admin do for our church account?
To Access Account Management, login to my.lifeway.com and on your left choose Groups. This will show you accounts that you are associated with. What is the difference between the roles for my … [Read more...] about Account Setup
The exact font(s) used for The Gospel Project Curriculum is Antenna, Colby and Adobe Garamond. … [Read more...] about What font is used in The Gospel Project Curriculum?
If you are subscribed to a digital curriculum subscription through Ministry Grid you can follow these steps to update the credit card on file for your subscription. Login to my.lifeway.com with … [Read more...] about How do I update my Digital Curriculum subscription payment method?