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Why can’t I find my church name at the bottom left of my profile page?

October 14, 2021 by Customer Service

Contact your administrator and request to be linked to the account and be assigned a role.  If there is not an administrator, you will need an account number and PIN. Click … [Read more...] about Why can’t I find my church name at the bottom left of my profile page?

Filed Under: Account, Church Account, Church Ordering Tagged With: account, church, name, profile

Do I need a Lifeway PIN number?

October 14, 2021 by Customer Service

Yes, if you have a new account or are linking to the account for the first time. PIN numbers play a role in establishing and setting up a new account. The first user on the account needs to claim or … [Read more...] about Do I need a Lifeway PIN number?

Filed Under: Account, Church Account Tagged With: account, church, number, PIN

How do I set up a church account?

October 14, 2021 by Customer Service

In order to set up a church account, please contact our customer support team at 800-458-2772 where we will have to manually create that church account for you … [Read more...] about How do I set up a church account?

Filed Under: Church Account Tagged With: account, church

I can’t access my church’s account to edit my Autoship order?

October 14, 2021 by Customer Service

You will need to contact the administrator of your Lifeway church account and request to be added as a Purchaser. If this person is no longer at your organization, or unable to assist, please contact … [Read more...] about I can’t access my church’s account to edit my Autoship order?

Filed Under: Autoship, Church Account Tagged With: autoship, church, edit, log in

Can I pay for the simulcast on my Lifeway Church Account?

September 17, 2021 by Customer Service

Yes! All simulcast registrations are processed online at Lifeway.com. You can pay with a credit/debit card or with a Lifeway Church Account. You will be required to log in to a pre-existing account or … [Read more...] about Can I pay for the simulcast on my Lifeway Church Account?

Filed Under: About Lifeway, Account, Simulcasts Tagged With: account, billing, buy, church, church account, invoice, pay, purchase, register, simulcast, tax

What is a Lifeway church account? Can my church sign up?

September 17, 2021 by Customer Service

Lifeway offers extended billing terms on church simulcast registrations in the U.S. with 90 day payment terms upon credit approval. This only applies to your church registration fee and does not … [Read more...] about What is a Lifeway church account? Can my church sign up?

Filed Under: About Lifeway, Account Tagged With: account, church, church account, invoice, tax, tax exemption

How do I add a person as a purchaser for my church?

August 20, 2021 by Customer Service

In order for someone to be assigned the role of purchaser on behalf a church account, the admin for the church account will need to go to my.lifeway.com and click on their church account under "switch … [Read more...] about How do I add a person as a purchaser for my church?

Filed Under: Account, Orders Tagged With: account, add, church, church account, purchaser, purchasers, role, Roles

What is the difference between the roles for my church account?

August 20, 2021 by Customer Service

There are three roles for a church account which can be found under the "Groups" tab on my.lifeway.com: administrators, billing managers, and purchasers.   The purchaser role is for … [Read more...] about What is the difference between the roles for my church account?

Filed Under: Account, Orders Tagged With: account, ADMIN, administrator, administrators, admins, billing, billing manager, billing managers, church, church account, manager, managers, purchaser, purchasers, role, Roles

What is a purchaser for a church account?

August 20, 2021 by Customer Service

A purchaser is authorized to place orders online on behalf of a church and it's Lifeway account. In order for someone to be assigned to the role of purchaser on behalf of the church, an administrator … [Read more...] about What is a purchaser for a church account?

Filed Under: Account, Orders Tagged With: account, church, church account, curriculum, online, online pay, online purchase, purchase, purchaser, purchasing, role, sunday school, supplies

What does a Billing Manager do for my church account?

August 20, 2021 by Customer Service

The billing manager(s) for your church account is responsible for making online payments on behalf of your church account, saves and manages bank account information used for online pay, and pays … [Read more...] about What does a Billing Manager do for my church account?

Filed Under: Account, Orders Tagged With: account, billing, billing manager, church, church account, manager, online pay, role, Roles

What does the Admin do for our church account?

August 20, 2021 by Customer Service

The administrator for your church account adds or removes people from different roles on the church account, saves and manages bank account information for online pay, and can pay bills on behalf of … [Read more...] about What does the Admin do for our church account?

Filed Under: Account, Orders Tagged With: account, ADMIN, administrator, church, church account, role, Roles

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