Contact your administrator and request to be linked to the account and be assigned a role. If there is not an administrator, you will need an account number and PIN. Click … [Read more...] about Why can’t I find my church name at the bottom left of my profile page?
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Do I need a Lifeway PIN number?
Yes, if you have a new account or are linking to the account for the first time. PIN numbers play a role in establishing and setting up a new account. The first user on the account needs to claim or … [Read more...] about Do I need a Lifeway PIN number?
How do I set up a church account?
In order to set up a church account, please contact our customer support team at 800-458-2772 where we will have to manually create that church account for you … [Read more...] about How do I set up a church account?
I can’t access my church’s account to edit my Autoship order?
You will need to contact the administrator of your Lifeway church account and request to be added as a Purchaser. If this person is no longer at your organization, or unable to assist, please contact … [Read more...] about I can’t access my church’s account to edit my Autoship order?
Can I pay for the simulcast on my Lifeway Church Account?
Yes! All simulcast registrations are processed online at Lifeway.com. You can pay with a credit/debit card or with a Lifeway Church Account. You will be required to log in to a pre-existing account or … [Read more...] about Can I pay for the simulcast on my Lifeway Church Account?
What is a Lifeway church account? Can my church sign up?
Lifeway offers extended billing terms on church simulcast registrations in the U.S. with 90 day payment terms upon credit approval. This only applies to your church registration fee and does not … [Read more...] about What is a Lifeway church account? Can my church sign up?
How do I add a person as a purchaser for my church?
In order for someone to be assigned the role of purchaser on behalf a church account, the admin for the church account will need to go to my.lifeway.com and click on their church account under "switch … [Read more...] about How do I add a person as a purchaser for my church?
What is the difference between the roles for my church account?
There are three roles for a church account which can be found under the "Groups" tab on my.lifeway.com: administrators, billing managers, and purchasers. The purchaser role is for … [Read more...] about What is the difference between the roles for my church account?
What is a purchaser for a church account?
A purchaser is authorized to place orders online on behalf of a church and it's Lifeway account. In order for someone to be assigned to the role of purchaser on behalf of the church, an administrator … [Read more...] about What is a purchaser for a church account?
What does a Billing Manager do for my church account?
The billing manager(s) for your church account is responsible for making online payments on behalf of your church account, saves and manages bank account information used for online pay, and pays … [Read more...] about What does a Billing Manager do for my church account?
What does the Admin do for our church account?
The administrator for your church account adds or removes people from different roles on the church account, saves and manages bank account information for online pay, and can pay bills on behalf of … [Read more...] about What does the Admin do for our church account?