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Church Account

How do I find my Autoship orders?

November 4, 2021 by Customer Service

Login at my.lifeway.com with your Lifeway account.  If your Autoship was created for your Organization using a Billing Account, select your Organization’s name in the list of Profiles on the bottom … [Read more...] about How do I find my Autoship orders?

Filed Under: Autoship, Church Account, Church Ordering, Recurring Order Tagged With: autoship, order, orders

How do I add people to be an administrator, billing manager, or purchaser to my account?

October 14, 2021 by Customer Service

As an administrator of a church account, you can access your church account profile at my.lifeway.com. It will be located at the bottom left of your screen. Once selected, at the bottom of the … [Read more...] about How do I add people to be an administrator, billing manager, or purchaser to my account?

Filed Under: Account, Church Account Tagged With: add, administrator, billing manager, church account, purchaser

Why can’t I find my church name at the bottom left of my profile page?

October 14, 2021 by Customer Service

Contact your administrator and request to be linked to the account and be assigned a role.  If there is not an administrator, you will need an account number and PIN. Click … [Read more...] about Why can’t I find my church name at the bottom left of my profile page?

Filed Under: Account, Church Account, Church Ordering Tagged With: account, church, name, profile

Do I need a Lifeway PIN number?

October 14, 2021 by Customer Service

Yes, if you have a new account or are linking to the account for the first time. PIN numbers play a role in establishing and setting up a new account. The first user on the account needs to claim or … [Read more...] about Do I need a Lifeway PIN number?

Filed Under: Account, Church Account Tagged With: account, church, number, PIN

How do I set up a church account?

October 14, 2021 by Customer Service

In order to set up a church account, please contact our customer support team at 800-458-2772 where we will have to manually create that church account for you … [Read more...] about How do I set up a church account?

Filed Under: Church Account Tagged With: account, church

I can’t access my church’s account to edit my Autoship order?

October 14, 2021 by Customer Service

You will need to contact the administrator of your Lifeway church account and request to be added as a Purchaser. If this person is no longer at your organization, or unable to assist, please contact … [Read more...] about I can’t access my church’s account to edit my Autoship order?

Filed Under: Autoship, Church Account Tagged With: autoship, church, edit, log in

How do I edit my Autoship order?

October 14, 2021 by Customer Service

Making changes to your Autoship subscription is easy, just follow these steps: Log in to my.lifeway.com. If you have multiple accounts, select the appropriate organization on the bottom … [Read more...] about How do I edit my Autoship order?

Filed Under: Autoship, Church Account Tagged With: autoship, edit, order

How do I change my delivery frequency?

October 14, 2021 by Customer Service

Quarterly resources are held to preset quarterly delivery dates that are not editable.  The delivery frequency can be set for standard resources in the cart when subscribing to Autoship.  Once an … [Read more...] about How do I change my delivery frequency?

Filed Under: Autoship, Church Account Tagged With: autoship, delivery, frequency, order

How do I edit my payment information for an Autoship order?

October 14, 2021 by Customer Service

If the Autoship belongs to your Organization or Church, you will need Purchaser, Billing Manager or Administrator access to make edits to the Autoship.  If you have one of these roles, you will see … [Read more...] about How do I edit my payment information for an Autoship order?

Filed Under: Autoship, Church Account Tagged With: autoship, edit, order, payment

Am I still able to phone, fax, or mail my quarterly curriculum orders?

October 14, 2021 by Customer Service

Yes, you may still phone, fax, or mail your order. Discounts for these orders are only available if received prior to the order due date printed on your quarterly order form. If you don’t have your … [Read more...] about Am I still able to phone, fax, or mail my quarterly curriculum orders?

Filed Under: Autoship, Church Account, Church Ordering, Recurring Order Tagged With: curriculum, fax, mail, order, pay, payment, phone

What past order information from the previous Church Ordering system will I still have access to?

October 14, 2021 by Customer Service

Good news, it’s easy to reorder! The Order History tab for your Church Account at my.lifeway.com has all of your past orders since 2019. Also, any Recurring Orders for Spring 2022 were migrated and … [Read more...] about What past order information from the previous Church Ordering system will I still have access to?

Filed Under: Account, Autoship, Church Account, Church Ordering, Orders, Recurring Order Tagged With: autoship, church ordering, information, order, past

How do I pay my bill online?

April 24, 2020 by Customer Service

You can pay your Lifeway billing account statement or balance online. Once you are logged into my.Lifeway.com, click on your organization’s name. Ensure you are in the correct billing account number. … [Read more...] about How do I pay my bill online?

Filed Under: Account, Church Account, Orders Tagged With: Lifeway billing account payment, online bill pay, pay my bill, pay my church account

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