As an administrator of a church account, you can access your church account profile at my.lifeway.com. It will be located at the bottom left of your screen. Once selected, at the bottom of the … [Read more...] about How do I add people to be an administrator, billing manager, or purchaser to my account?
Why can’t I find my church name at the bottom left of my profile page?
Contact your administrator and request to be linked to the account and be assigned a role. If there is not an administrator, you will need an account number and PIN. Click … [Read more...] about Why can’t I find my church name at the bottom left of my profile page?
Do I need a Lifeway PIN number?
Yes, if you have a new account or are linking to the account for the first time. PIN numbers play a role in establishing and setting up a new account. The first user on the account needs to claim or … [Read more...] about Do I need a Lifeway PIN number?
How do I set up a church account?
In order to set up a church account, please contact our customer support team at 800-458-2772 where we will have to manually create that church account for you … [Read more...] about How do I set up a church account?
I can’t access my church’s account to edit my Autoship order?
You will need to contact the administrator of your Lifeway church account and request to be added as a Purchaser. If this person is no longer at your organization, or unable to assist, please contact … [Read more...] about I can’t access my church’s account to edit my Autoship order?
Why is my order showing up as two Autoships?
If you subscribe to both standard and quarterly Autoship resources at the same time, you will manage them separately at my.lifeway.com. Standard Autoship resources allow you to select the delivery … [Read more...] about Why is my order showing up as two Autoships?
How do I edit my Autoship order?
Making changes to your Autoship subscription is easy, just follow these steps: Log in to my.lifeway.com. If you have multiple accounts, select the appropriate organization on the bottom … [Read more...] about How do I edit my Autoship order?
How do I change my delivery frequency?
Quarterly resources are held to preset quarterly delivery dates that are not editable. The delivery frequency can be set for standard resources in the cart when subscribing to Autoship. Once an … [Read more...] about How do I change my delivery frequency?
How do I edit my payment information for an Autoship order?
If the Autoship belongs to your Organization or Church, you will need Purchaser, Billing Manager or Administrator access to make edits to the Autoship. If you have one of these roles, you will see … [Read more...] about How do I edit my payment information for an Autoship order?
Am I still able to phone, fax, or mail my quarterly curriculum orders?
Yes, you may still phone, fax, or mail your order. Discounts for these orders are only available if received prior to the order due date printed on your quarterly order form. If you don’t have your … [Read more...] about Am I still able to phone, fax, or mail my quarterly curriculum orders?
What past order information from the previous Church Ordering system will I still have access to?
Good news, it’s easy to reorder! The Order History tab for your Church Account at my.lifeway.com has all of your past orders since 2019. Also, any Recurring Orders for Spring 2022 were migrated and … [Read more...] about What past order information from the previous Church Ordering system will I still have access to?
Am I able to order other non-autoship products along with my curriculum products?
We are excited to tell you that with quarter Autoship you can now put any Lifeway products including quarterly curriculum resources in your cart. Should you subscribe your quarterly resources to … [Read more...] about Am I able to order other non-autoship products along with my curriculum products?
Have my ship dates changed from recurring order to Autoship?
No those shipping dates have not changed and we will be following the same shipping schedules … [Read more...] about Have my ship dates changed from recurring order to Autoship?
Where are the Redemption codes for bulk ebooks?
Redemption ebooks were sold on Church Ordering as a way to allow customers to buy multiple copies and share with others via a redemption code. Now that all Church shopping is done on Lifeway.com, … [Read more...] about Where are the Redemption codes for bulk ebooks?
Why is my curriculum order not able to be set to Autoship?
There is a deadline date for each quarter to allow subscription to Autoship due to our guaranteed inventory delivery each quarter. For details please contact us via chat or call at 800-458-2772. … [Read more...] about Why is my curriculum order not able to be set to Autoship?