Login at my.lifeway.com with your Lifeway account. If your Autoship was created for your Organization using a Billing Account, select your Organization’s name in the list of Profiles on the bottom … [Read more...] about How do I find my Autoship orders?
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Why is my order showing up as two Autoships?
If you subscribe to both standard and quarterly Autoship resources at the same time, you will manage them separately at my.lifeway.com. Standard Autoship resources allow you to select the delivery … [Read more...] about Why is my order showing up as two Autoships?
How do I edit my Autoship order?
Making changes to your Autoship subscription is easy, just follow these steps: Log in to my.lifeway.com. If you have multiple accounts, select the appropriate organization on the bottom … [Read more...] about How do I edit my Autoship order?
How do I change my delivery frequency?
Quarterly resources are held to preset quarterly delivery dates that are not editable. The delivery frequency can be set for standard resources in the cart when subscribing to Autoship. Once an … [Read more...] about How do I change my delivery frequency?
How do I edit my payment information for an Autoship order?
If the Autoship belongs to your Organization or Church, you will need Purchaser, Billing Manager or Administrator access to make edits to the Autoship. If you have one of these roles, you will see … [Read more...] about How do I edit my payment information for an Autoship order?
Am I still able to phone, fax, or mail my quarterly curriculum orders?
Yes, you may still phone, fax, or mail your order. Discounts for these orders are only available if received prior to the order due date printed on your quarterly order form. If you don’t have your … [Read more...] about Am I still able to phone, fax, or mail my quarterly curriculum orders?
What past order information from the previous Church Ordering system will I still have access to?
Good news, it’s easy to reorder! The Order History tab for your Church Account at my.lifeway.com has all of your past orders since 2019. Also, any Recurring Orders for Spring 2022 were migrated and … [Read more...] about What past order information from the previous Church Ordering system will I still have access to?
Am I able to order other non-autoship products along with my curriculum products?
We are excited to tell you that with quarter Autoship you can now put any Lifeway products including quarterly curriculum resources in your cart. Should you subscribe your quarterly resources to … [Read more...] about Am I able to order other non-autoship products along with my curriculum products?
Why is my curriculum order not able to be set to Autoship?
There is a deadline date for each quarter to allow subscription to Autoship due to our guaranteed inventory delivery each quarter. For details please contact us via chat or call at 800-458-2772. … [Read more...] about Why is my curriculum order not able to be set to Autoship?
When am I eligible for a discount on quarterly Autoship order(s)?
Once you have marked your quarterly resources for Autoship your cart will reflect the 5% discount. Your subsequent curriculum resources subscribed to Autoship will include a discount of 5% when paying … [Read more...] about When am I eligible for a discount on quarterly Autoship order(s)?
How do I order from a past order?
Your Order History from 2019 to date is available to reorder from. Simply log into My.Lifeway.com and click on your or your Organization’s Order tab to select a past order. For products still … [Read more...] about How do I order from a past order?
Will my church’s recurring order go away with the autoship?
Your Spring 2022 Recurring Order(s) were automatically created based on your Winter 2021-22 order and moved to your my.lifeway.com account. You’ll find them on the Autoship tab. If your Recurring … [Read more...] about Will my church’s recurring order go away with the autoship?
My church is tax exempt. How do I make sure we are not charged sales tax?
To avoid Sales Tax, we must have your State Sales Tax ID Exempt Certificate on file. Your Tax ID number is attached to your Lifeway 10-digit account number. If you have an established Lifeway 10-digit … [Read more...] about My church is tax exempt. How do I make sure we are not charged sales tax?
How do I put in tax exemption information when I place an order over the Internet?
Your State Sales Tax ID Number is attached to your Lifeway 10-digit account number. You will need a PIN so that others do not have access to your account. To sign-up for a PIN number, please visit … [Read more...] about How do I put in tax exemption information when I place an order over the Internet?
Why does my sales tax for my order say “estimated”?
Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time your … [Read more...] about Why does my sales tax for my order say “estimated”?