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Lifeway Customer Service

Lifeway Customer Service

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Recurring Order

Have my ship dates changed from recurring order to Autoship?

October 14, 2021 by Customer Service

No those shipping dates have not changed and we will be following the same shipping schedules … [Read more...] about Have my ship dates changed from recurring order to Autoship?

Filed Under: Autoship, Recurring Order Tagged With: autoship, date, due date, Recurring Order, shipping

Will my church’s recurring order go away with the autoship?

October 14, 2021 by Customer Service

Your Spring 2022 Recurring Order(s) were automatically created based on your Winter 2021-22 order and moved to your my.lifeway.com account. You’ll find them on the Autoship tab.  If your Recurring … [Read more...] about Will my church’s recurring order go away with the autoship?

Filed Under: Autoship, Church Ordering, Orders, Recurring Order Tagged With: autoship, order, recurring, Recurring Order

Account Setup

August 20, 2021 by Customer Service

To Access Account Management, login to my.lifeway.com and on your left choose Groups.  This will show you accounts that you are associated with. What is the difference between the roles for my … [Read more...] about Account Setup

Filed Under: Account, Orders Tagged With: account, ADMIN, billing, billing manager, church ordering, online, purchase, purchasing, Recurring Order, setup, standing order

If I have a Recurring Order, do I still mail an order to Lifeway each quarter?

April 24, 2020 by Customer Service

No. There is no need to return the quarterly order form once you have established your recurring order. … [Read more...] about If I have a Recurring Order, do I still mail an order to Lifeway each quarter?

Filed Under: Uncategorized Tagged With: Recurring Order, sunday school

If I am on Recurring Order, will I receive my church’s quarterly packet?

April 24, 2020 by Customer Service

When you become a recurring order customer you will continue to receive a Quarterly Order Packet to keep you up-to-date on our new releases and events. The Dated Resources Order Form you receive in … [Read more...] about If I am on Recurring Order, will I receive my church’s quarterly packet?

Filed Under: Uncategorized Tagged With: church’s quarterly packet for Recurring Order, Recurring Order

With a Standing Order, will I continue to receive my curriculum each quarter?

April 24, 2020 by Customer Service

When you enroll as a Recurring Order Customer, you will receive your resources every quarter as you have indicated on your Recurring Order until you cancel or delete the order. … [Read more...] about With a Standing Order, will I continue to receive my curriculum each quarter?

Filed Under: Uncategorized Tagged With: church’s quarterly packet for Recurring Order, Recurring Order

Are all resources on the order form eligible for a Recurring Order?

April 24, 2020 by Customer Service

There are several annually recurring products on the order form that should be re-ordered quarterly or yearly. These resources are clearly marked by an asterisk (*) on the order form. Digital … [Read more...] about Are all resources on the order form eligible for a Recurring Order?

Filed Under: Uncategorized Tagged With: church’s quarterly packet for Recurring Order, Recurring Order

Can my church use multiple accounts and delivery addresses on Recurring Orders?

April 24, 2020 by Customer Service

You will need to enroll each of your accounts or delivery addresses as a Recurring Order. … [Read more...] about Can my church use multiple accounts and delivery addresses on Recurring Orders?

Filed Under: Uncategorized Tagged With: church’s quarterly packet for Recurring Order, Recurring Order

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