For information about any available discounts or promotions, please contact our Church Engagement Team at 800-458-2772 or you can email us at customerservice@lifeway.com … [Read more...] about Are there any discounts available?
Orders
How do I use a promo code?
In order to use a promotional or coupon code on an order, you will first need to go to your shopping cart which is located in the top right corner on lifeway.com. You can also find the shopping cart … [Read more...] about How do I use a promo code?
What past order information from the previous Church Ordering system will I still have access to?
Good news, it’s easy to reorder! The Order History tab for your Church Account at my.lifeway.com has all of your past orders since 2019. Also, any Recurring Orders for Spring 2022 were migrated and … [Read more...] about What past order information from the previous Church Ordering system will I still have access to?
When am I eligible for a discount on quarterly Autoship order(s)?
Once you have marked your quarterly resources for Autoship your cart will reflect the 5% discount. Your subsequent curriculum resources subscribed to Autoship will include a discount of 5% when paying … [Read more...] about When am I eligible for a discount on quarterly Autoship order(s)?
How do I order from a past order?
Your Order History from 2019 to date is available to reorder from. Simply log into My.Lifeway.com and click on your or your Organization’s Order tab to select a past order. For products still … [Read more...] about How do I order from a past order?
Will my church’s recurring order go away with the autoship?
Your Spring 2022 Recurring Order(s) were automatically created based on your Winter 2021-22 order and moved to your my.lifeway.com account. You’ll find them on the Autoship tab. If your Recurring … [Read more...] about Will my church’s recurring order go away with the autoship?
What is the cost for hosting the simulcast?
It is $20 to watch as an individual. For a small group, the leader will pay $30, and everyone else in the group will pay the individual rate of $20—similar to purchasing your ticket for a live event. … [Read more...] about What is the cost for hosting the simulcast?
My church is tax exempt. How do I make sure we are not charged sales tax?
To avoid Sales Tax, we must have your State Sales Tax ID Exempt Certificate on file. Your Tax ID number is attached to your Lifeway 10-digit account number. If you have an established Lifeway 10-digit … [Read more...] about My church is tax exempt. How do I make sure we are not charged sales tax?
How do I put in tax exemption information when I place an order over the Internet?
Your State Sales Tax ID Number is attached to your Lifeway 10-digit account number. You will need a PIN so that others do not have access to your account. To sign-up for a PIN number, please visit … [Read more...] about How do I put in tax exemption information when I place an order over the Internet?
Why does my sales tax for my order say “estimated”?
Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time your … [Read more...] about Why does my sales tax for my order say “estimated”?
How do I add a person as a purchaser for my church?
In order for someone to be assigned the role of purchaser on behalf a church account, the admin for the church account will need to go to my.lifeway.com and click on their church account under "switch … [Read more...] about How do I add a person as a purchaser for my church?
What is the difference between the roles for my church account?
There are three roles for a church account which can be found under the "Groups" tab on my.lifeway.com: administrators, billing managers, and purchasers. The purchaser role is for … [Read more...] about What is the difference between the roles for my church account?
What is a purchaser for a church account?
A purchaser is authorized to place orders online on behalf of a church and it's Lifeway account. In order for someone to be assigned to the role of purchaser on behalf of the church, an administrator … [Read more...] about What is a purchaser for a church account?
What does a Billing Manager do for my church account?
The billing manager(s) for your church account is responsible for making online payments on behalf of your church account, saves and manages bank account information used for online pay, and pays … [Read more...] about What does a Billing Manager do for my church account?
What does the Admin do for our church account?
The administrator for your church account adds or removes people from different roles on the church account, saves and manages bank account information for online pay, and can pay bills on behalf of … [Read more...] about What does the Admin do for our church account?
