Lifeway Customer Service

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Will American Sign Language, Captioning, and Spanish interpretation be available during the simulcast?

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Yes! These services are available at no additional cost. Information about how to utilize these features can be found in the Host Guide. The Host Guide can be found on https://live.lifeway.com/ in … [Read more...] about Will American Sign Language, Captioning, and Spanish interpretation be available during the simulcast?

We live in another timezone; do we have to start our simulcast at the same time as it occurs?

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We utilize DVR technology that allows you to join us at a later time that is more convenient for you. Please make note that you will not be able to start your simulcast before we begin at the live … [Read more...] about We live in another timezone; do we have to start our simulcast at the same time as it occurs?

How do I test my internet connection before I register?

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We recommend a continuous download speed of 5 mbps. You may test your Internet speed by going to speedtest.net. If your download speed is less than the suggested minimum, then you have some … [Read more...] about How do I test my internet connection before I register?

Can I watch the simulcast with others on Zoom?

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Yes, but please make sure the appropriate number of registrations have been purchased for each attendee viewing the simulcast. You will first need to set up a Zoom meeting and invite your members to … [Read more...] about Can I watch the simulcast with others on Zoom?

What do I do if my Simulcast stream starts freezing up or is glitchy?

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This is what we call buffering, and is usually a result of the internet connection at your local location. A few things to try: First, give it a couple minutes to work itself out. If it does not … [Read more...] about What do I do if my Simulcast stream starts freezing up or is glitchy?