Redemption Code Instructions:
Our redemption codes and their instructions usually come in the back of a bible study book or a leader kit. The redemption codes can be found behind the silver “scratch off” bar by using a coin or other object. In order to use that code, you will need to go to my.lifeway.com and log in to your lifeway account or register for a new account if you do not already have an existing lifeway account. After signing in, you can finally enter that redemption code in the “Redeem Code” tab. Now you are finished and you will be able to access your digital products in the “Digital Media” tab from now on
Common Issues and Solutions
1: Confusing Letters – the most common problem that affects redemption codes is that they are not typed in properly. The redemption codes are case sensitive and all the letters would need to be uppercase. Additionally, the codes have a lot of L’s, I’s, and 1’s that are confusing and will cause an error if typed incorrectly. The same thing with O’s, Q’s, and zeros. Make sure to double check your code before typing it in to avoid this common mistake
2: Can’t read the code or scratched off too hard – another common mistake is that the code is behind a “scratch off” bar in the back of those books or leader kits. The materials used to make those scratch off bars do vary, so sometimes they are harder to scratch or easier to. Please be gentle while scratching for the codes as that could break the redemption code (and the back of your book) if too forceful. If your code has been damaged this way, please email us, chat us, or call us at 866-627-8553 where we can provide you with a new code to use
3: No code printed – very rarely we will have a batch of bible study books or kits that are sent out without those codes inside by mistake. If your book is missing a code, please feel free to email us, chat us, or call us at 866-627-8553 where we can provide you with a new code to use