In order for someone to be assigned the role of purchaser on behalf a church account, the admin for the church account will need to go to my.lifeway.com and click on their church account under "switch … [Read more...] about How do I add a person as a purchaser for my church?
Orders
What is the difference between the roles for my church account?
There are three roles for a church account which can be found under the "Groups" tab on my.lifeway.com: administrators, billing managers, and purchasers. The purchaser role is for … [Read more...] about What is the difference between the roles for my church account?
What is a purchaser for a church account?
A purchaser is authorized to place orders online on behalf of a church and it's Lifeway account. In order for someone to be assigned to the role of purchaser on behalf of the church, an administrator … [Read more...] about What is a purchaser for a church account?
What does a Billing Manager do for my church account?
The billing manager(s) for your church account is responsible for making online payments on behalf of your church account, saves and manages bank account information used for online pay, and pays … [Read more...] about What does a Billing Manager do for my church account?
What does the Admin do for our church account?
The administrator for your church account adds or removes people from different roles on the church account, saves and manages bank account information for online pay, and can pay bills on behalf of … [Read more...] about What does the Admin do for our church account?
Account Setup
To Access Account Management, login to my.lifeway.com and on your left choose Groups. This will show you accounts that you are associated with. What is the difference between the roles for my … [Read more...] about Account Setup
How do I update my Digital Curriculum subscription payment method?
If you are subscribed to a digital curriculum subscription through Ministry Grid you can follow these steps to update the credit card on file for your subscription. Login to my.lifeway.com with … [Read more...] about How do I update my Digital Curriculum subscription payment method?
What are Print on Demand products?
Lifeway is excited to provide a variety of products that are "Print on Demand". This allows us to expand the number of titles and works that are available to you. By ordering a Print on Demand … [Read more...] about What are Print on Demand products?
Where can I find the study plan for Explore The Bible?
To view the most current scope and sequence from Explore The Bible click here. This study plan includes Adults, Students, Kids, and Preschool. … [Read more...] about Where can I find the study plan for Explore The Bible?
If I am organizing, but not leading a group can I buy and share an eBook that I won’t be reading?
Yes as the owner of eBook after purchase you can decide who can read that as well as who to share it to … [Read more...] about If I am organizing, but not leading a group can I buy and share an eBook that I won’t be reading?
Why does my order say “Processing”?
While our warehouse works to pack and ship your order, orders will reflect the status of "Processing" on your MyLifeway page on my.lifeway.com. Once your order ships, you may still see the … [Read more...] about Why does my order say “Processing”?
How do I pay my bill online?
You can pay your Lifeway billing account statement or balance online. Once you are logged into my.Lifeway.com, click on your organization’s name. Ensure you are in the correct billing account number. … [Read more...] about How do I pay my bill online?
Can hymnals be imprinted and at what cost?
Yes hymnals may be imprinted, but the pricing varies. 1 - 9 hymnals are $6.99 each to imprint 10 - 49 hymnals are $2.99 each to imprint 50 - 99 hymnals are $1.99 each to imprint 100+ … [Read more...] about Can hymnals be imprinted and at what cost?
I just received my order and there is a piece of paper included that list the resources ordered. Do I need to mail a payment and include the packing slip?
No, please do not mail the packing slip with your payment. Our Customer Accounts Department will mail a separate Invoice. Please wait on the Invoice and make your payment using the Invoice. This will … [Read more...] about I just received my order and there is a piece of paper included that list the resources ordered. Do I need to mail a payment and include the packing slip?
Can I get CEU (Continuing Education Units) for Lifeway Bible studies?
As of August 2020 Lifeway no longer offers CEUs. If you purchased a CEU prior to August 31, 2020 you will receive an email in 7-10 business days with the credit attached. For information on other … [Read more...] about Can I get CEU (Continuing Education Units) for Lifeway Bible studies?